Terms of Service

01Use of Services

1.1.Services

The Services provided by us may include, but are not limited to:

a. Integration & Onboarding

• Assistance with sourcing and onboarding to payment providers and acquirers;
• Single integration via SDK or iFrame;
• PCI DSS-certified payment infrastructure and secure payment page;
• Branded payment page customized to Merchant’s requirements.

b. Transaction Processing & Optimization

• Processing of pay-ins and pay-outs.
• Multi-acquirer payment routing to optimize transaction success rates;
• Smart transaction routing for cost and performance efficiency;
• Transaction retries and deposit recovery (optional). c. Security & Compliance;
• Card tokenization for secure storage and recurring transactions (optional);
• Subscription management module for automated recurring payments (optional).

c. Security & Compliance

• Card tokenization for secure storage and recurring transactions (optional);
• Subscription management module for automated recurring payments (optional);
• Smart transaction routing for cost and performance efficiency;
• Transaction retries and deposit recovery (optional). c. Security & Compliance;
• Card tokenization for secure storage and recurring transactions (optional);
• Subscription management module for automated recurring payments (optional).

d. Monitoring & Support

• Online dashboard for real-time monitoring and management of all payment-related activities;
• Assistance with issue resolution and account-related matters with payment providers;
• Technical support with an emergency line;
• Dedicated account manager for ongoing assistance and optimization;
• Card tokenization for secure storage and recurring transactions (optional);
• Subscription management module for automated recurring payments (optional).

The specific Services you may receive shall be determined upon submission of a service request through our website, specifying your needs and requirements for your product. Upon receipt of your request, we will engage in discussions with you to refine and define the scope of services. The outcome of this process will be a mutually agreed-upon technical specification, which shall form an integral part of these Terms and Conditions. We will provide the Services at our discretion. If applicable, we retain the right to utilize payment methods managed by other third-party service providers to deliver the Services.

1.2.Access to the Service and Site

By accessing or using the Site and Service, you agree to comply with these Terms. Subject to your compliance with these Terms (including any other applicable terms and conditions), we grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Site and its content (collectively, "Access") for personal and internal business purposes only. This Access shall remain in effect unless and until you or we terminate it. You agree that you will not redistribute, sublicense, sell, or otherwise transfer the Site or the Services.

1.3.Intellectual Property Rights

The Service, the Site, and all related content are the exclusive property of the Company. All trademarks, service marks, trade names, logos, domain names, and any other brand-related features (collectively, "Brand Features") are owned solely by us. These Terms do not grant you any rights, licenses, or permissions to use any of our Brand Features for commercial or non-commercial purposes. You agree not to copy, modify, distribute, or exploit any part of the Site, Service or Content except as expressly permitted by these Terms.

Without prejudice to any other clauses of the Agreement, the Company hereby grants to you a limited, revocable, personal, non-transferable, and non-exclusive license limited to the right of access, to read the Site and Content solely for the purpose of evaluating the Services offered by us.

1.4.No Guarantees or Warranties

We do not warrant or guarantee that:

• The Site and Service will meet your specific requirements or expectations;
• The Site and Service will be uninterrupted, timely, secure, or error-free;
• The results obtained from using the Site and Service will be accurate, complete, or reliable;
• The quality of any products, services, information, or other materials obtained through the Service will meet your expectations.

1.5.Third-Party Services

These Terms do not apply to any third-party websites, services, or applications ("Third-Party Services") that you may access through the Site. We are not responsible for the content, functionality, security, or practices of Third-Party Services. Any links to Third-Party Services are provided solely for convenience, and their inclusion does not imply endorsement. You acknowledge that your use of Third-Party Services is at your own risk, and we encourage you to review their terms of service and privacy policies before engaging with them.

1.6.Disclaimer of Warranties

THE INFORMATION PROVIDED HEREIN IS FOR GENERAL INFORMATIONAL PURPOSES ONLY. WHILE WE MAKE REASONABLE EFFORTS TO ENSURE THAT THE INFORMATION IS ACCURATE AND UP TO DATE, WE MAKE NO EXPRESS OR IMPLIED REPRESENTATIONS OR WARRANTIES REGARDING ITS COMPLETENESS, ACCURACY, RELIABILITY, SUITABILITY, OR AVAILABILITY IN RELATION TO THE SERVICE, INCLUDING ANY INFORMATION, PRODUCTS, SERVICES, OR RELATED GRAPHICS CONTAINED THEREIN FOR ANY PURPOSE. ANY RELIANCE YOU PLACE ON SUCH INFORMATION IS STRICTLY AT YOUR OWN RISK.

02Fees and Subscriptions

2.1.Payment

You may purchase Services directly from the Company, with prices to be separately agreed upon by the parties in the technical specification or annexes. Payment may be made via bank transfer or through external payment service providers according to the invoice issued by us. In the case of payments processed through third-party providers (such as Stripe or PayPal), both the Company and the respective payment service provider will collect the payment. By entering your payment information, you acknowledge and agree to be bound by the terms and conditions of these payment service providers. The Client shall remit payment within five business days of receiving an invoice, as may be stipulated in any annex agreed upon by the parties.

2.2.Immediate Access and Withdrawal of Right to Refund

By purchasing a subscription, you agree to receive services immediately. You acknowledge that once you have accessed our services, you waive your right to a refund for the purchased subscription. Since the services are provided immediately after purchase, no refunds will be issued unless required by law.

03Prohibited Activities

3.1.Permitted Use

You may use the Site and Services solely for your internal business purposes in accordance with the intended functionality of the Site and Services. Any unauthorized use of the Site and Services, including but not limited to attempts to copy, modify, or damage the Site or Services, is prohibited. In such cases, we reserve the right to suspend or terminate your account. You may be required to pay additional fees to access enhanced features that expand the functionality of the Site and Services.

3.2.Prohibited Activities

You agree not to use the Site and Services for any of the following prohibited activities:

• Engaging in any unlawful activity, including but not limited to fraud, defamation, harassment, or creating discriminatory, abusive, or offensive content;
• Developing, distributing, or utilizing AI tools for malicious purposes, such as creating autonomous weapons, spyware, or any systems that violate privacy or data protection laws;
• Infringing upon the intellectual property rights of others, including but not limited to copyright, patent, and trademark laws;
• Attempting to reverse-engineer, decompile, or disassemble any software or algorithms used within the platform;
• Sharing, transferring, sublicensing, or otherwise allowing access to your account or the Services to any third party.

04Our Obligations

4.1.Availability

Truegate will use commercially reasonable efforts to ensure that the Services are available at all times, except for scheduled maintenance or downtime, and any unavailability caused by events beyond our reasonable control. Such events may include, but are not limited to, natural disasters, fires, government actions, civil unrest, failures or delays by internet service providers, or denial-of-service attacks that cannot be mitigated by standard security measures.

4.2.Support and Updates

Truegate will provide regular updates to the Site and Services as and when they become available, including security updates, bug fixes, and new features. We will make these updates available in a timely manner to maintain the functionality and security of the Services.

05Trade Compliance

You agree to comply with all applicable export laws and trade sanctions, including, but not limited to, those imposed by the European Union, the United States, and other relevant authorities. You shall not use our Services in or for the benefit of, nor export the Services to, any country, individual, or entity that is subject to sanctions, including those listed by the U.S. Office of Foreign Assets Control (OFAC) or any other relevant government body. Additionally, you are prohibited from using the platform to create, distribute, or otherwise engage in activities that would violate U.S. export laws or other international trade restrictions.

06Personal information

6.1.Data Collection and Processing

The Company may collect, store, use, and disclose your personal information as necessary for the provision of our Services, for customer relationship management, and to comply with applicable legal and regulatory requirements, including but not limited to Know-Your-Customer (KYC) and Anti-Money Laundering (AML) obligations. By using our Services, you acknowledge and consent to such collection, processing, and use of your personal data in accordance with these Terms and our Privacy Policy.

6.2.Purpose and Legal Basis

We process your personal data only when necessary for:

• The performance of a contract with you or to take steps at your request prior to entering into a contract;
• Compliance with legal obligations, including financial and regulatory requirements applicable to Us;
• Our legitimate business interests, such as improving our Services, fraud prevention, and security measures, provided that such interests do not override your fundamental rights and freedoms.

6.3.Data Retention and Deletion

You have the right to request the deletion of your personal data and deactivation of your account at any time by contacting us at info@truegate.tech. Upon such a request, we will delete or anonymize your personal data, except where retention is required to comply with our legal obligations (such as KYC/AML regulations), enforce our agreements, or resolve disputes.

6.4.Data Subject Rights

In accordance with applicable data protection laws, you may have the right to:

• Request access to, correction, or deletion of your personal data;
• Object to or restrict processing of your personal data;
• Withdraw your consent to data processing (where processing is based on consent);
• Request data portability, where applicable.

To exercise these rights or for any inquiries regarding our processing of personal data, you may contact us.

6.5.Third-Party Sharing

We do not sell or rent your personal data to third parties. However, we may share your personal information with:

• Payment service providers, financial institutions, and regulatory bodies where necessary for transaction processing and compliance;
• Service providers who assist us in delivering our Services, subject to appropriate confidentiality and security obligations;
• Law enforcement or regulatory authorities when required by law or in response to valid legal requests.

6.6.Security Measures

We implement appropriate technical and organizational measures to ensure the confidentiality, integrity, and security of your personal data. However, while we take reasonable precautions to protect your data, we cannot guarantee absolute security against unauthorized access, breaches, or cyberattacks.

07Disclaimer. Limitation of Liability

7.1. THE SITE AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. EXCEPT TO THE EXTENT PROHIBITED BY LAW, WE MAKE NO WARRANTIES (EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE) WITH RESPECT TO THE SITE OR THE CONTENT OF ANY WEBSITES LINKED TO THE SITE AND DISCLAIM ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. COMPANY MAKES NO WARRANTY THAT (A) THE SITE WILL MEET YOUR REQUIREMENTS, (B) ACCESS TO AND USE OF THE SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, AND (C) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SITE WILL BE ACCURATE OR RELIABLE.

7.2. YOU EXPRESSLY UNDERSTAND AND AGREE THAT NEITHER COMPANY NOR ITS OFFICERS, EMPLOYEES, DIRECTORS, SHAREHOLDERS, LICENSORS, SERVICE PROVIDERS, AND AGENTS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, LOSS OF GOODWILL, LOSS OF USE, LOSS OF DATA, OR OTHER INTANGIBLE LOSSES (EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, RESULTING FROM: (A) THE USE OR THE INABILITY TO USE THE SITE OR ANY RELATED INFORMATION; (B) THE CONDUCT OF ANY THIRD PARTY (INCLUDING OTHER CLIENTS) OF THE SITE; OR (C) ANY OTHER MATTER RELATING TO THE SITE. IN NO EVENT WILL TRUGATE'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, OR CAUSES OF ACTION EXCEED ONE HUNDRED DOLLARS ($100). IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE OR THESE TERMS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE THE USE OF THE SITE. YOU AGREE THAT, REGARDLESS OF ANY STATUTE OR LAW TO THE CONTRARY, ANY CLAIM OR CAUSE OF ACTION YOU MAY HAVE ARISING OUT OF OR RELATED TO THE USE OF THE SITE OR THESE TERMS MUST BE FILED WITHIN ONE (1) YEAR AFTER SUCH CLAIM OR CAUSE OF ACTION AROSE, OR BE FOREVER BARRED. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF CERTAIN CATEGORIES OF DAMAGES, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

7.3. THERE IS NO GUARANTEE THAT PERSONAL INFORMATION PROVIDED AND TRANSACTIONS CONDUCTED ON THIS WEBSITE OR ON THE INTERNET WILL BE CONFIDENTIAL AND SECURE. THE USE OF THIS WEBSITE AND THE CONTENT IS AT YOUR OWN RISK, AND, TO THE GREATEST EXTENT PERMITTED BY LAW, THE COMPANY ASSUMES NO LIABILITY OR RESPONSIBILITY PERTAINING TO THE CONTENT, YOUR USE OF THE WEBSITE OR THE RECEIPT, STORAGE, TRANSMISSION OR OTHER USE OF YOUR PERSONAL OR TRANSACTION INFORMATION.

7.4. You understand that we are not responsible for any activities or legal consequences of your use of the Site and Service. Clients are responsible for using the Site and Services in compliance with all applicable laws and regulations of the jurisdictions in which such Clients are domiciled, reside, or are located at the time of such access or use, as well as these Terms. Any violation of these Terms may result in the suspension or termination of your access to and use of the Site by us, at our sole discretion.

08Indemnity

You agree to defend, indemnify, and hold us, its officers, directors, employees, agents, affiliates, representatives, licensors, suppliers, partners, advertisers, and content providers, harmless from and against any claims, actions, demands, liabilities, and settlements including without limitation, reasonable legal and accounting fees, arising out of or resulting from, or alleged to result from, your violation of this Agreement.

09Term and Termination

9.1.Termination by the Company

This Agreement shall remain in effect until terminated by the Company. The Company reserves the right to terminate this Agreement, suspend or restrict your access to the Services, in whole or in part, at its sole discretion, with or without cause, and with or without prior notice, to the extent permitted by applicable law. Grounds for termination may include, but are not limited to, breach of these Terms, violation of applicable laws or regulations, fraudulent or unauthorized activities, or actions that may harm the Company, its reputation, or other users.

9.2.Termination by You

You may terminate this Agreement at any time by ceasing to use the Services and requesting the deactivation of your account, if applicable, by providing the other party with at least fifteen (15) days' prior written notice. However, any obligations that have arisen prior to termination, including outstanding payments, shall remain enforceable.

9.3.Effect of Termination

Upon termination of this Agreement:

• Your right to use the Site and Services shall immediately cease;
• The Company reserves the right to delete or disable access to any related data, subject to legal retention requirements;
• Termination shall not affect any accrued rights, remedies, obligations, or liabilities of either party.

9.4.Survival of Provisions

Notwithstanding termination, the provisions of this Agreement relating to disclaimers, limitations on liability, intellectual property, termination rights, indemnification, governing law, and dispute resolution shall survive and remain in effect.

10Miscellaneous Provisions

10.1.Non-Waiver

Failure by either party to enforce any provision of this Agreement or to insist upon strict compliance with any obligation does not constitute a waiver of that provision or of any rights arising from it. A waiver of any right or remedy under this Agreement shall only be valid if made in writing and shall not be construed as a waiver of any future rights or remedies.

10.2.Severability

If any term or provision of this Agreement is found to be illegal, invalid, or unenforceable, such provision will be severed from the Agreement to the minimum extent necessary. The remaining provisions will continue in full force and effect. Any invalid provision will be modified as minimally as possible to make it enforceable while preserving the intent of the original provision.

10.3.No Partnership or Agency

This Agreement does not create any partnership, joint venture, or agency relationship between the parties. Neither party has the authority to act on behalf of or bind the other party in any manner, nor should either party suggest any sponsorship, endorsement, or affiliation unless expressly governed by a separate agreement.

10.4.Entire Agreement

This Agreement constitutes the complete and exclusive understanding between the parties concerning the Services and supersedes any prior agreements, discussions, or negotiations (whether written or oral) on the same subject matter. No amendment or modification to this Agreement shall be valid unless made in writing and agreed upon by both parties.

10.5.Force Majeure

Neither party shall be held liable for delays or failures in performance due to events beyond its reasonable control, including but not limited to strikes, blockades, wars, acts of terrorism, natural disasters, power or telecommunications outages, or government action such as the refusal of a license. These events, known as "Force Majeure Events," shall excuse performance for the duration of the event and a reasonable period of recovery thereafter.

11Governing Law and Dispute Resolution

11.1.Governing Law

This Agreement, including its interpretation, validity, and enforcement, shall be governed by and construed in accordance with the laws of the Republic of Cyprus, without regard to its conflict of law principles.

11.2.Good Faith Negotiations

In the event of any dispute, controversy, or claim arising out of or relating to this Agreement, the parties shall first attempt to resolve the matter amicably through good faith negotiations. Either party may initiate negotiations by providing written notice to the other party, outlining the nature of the dispute.

11.3.Mediation (Optional)

If the dispute is not resolved within 30 days of the written notice, the parties may mutually agree to attempt resolution through mediation before proceeding to formal legal action. Mediation shall take place in Nicosia, Cyprus, and be conducted in English unless otherwise agreed.

11.4.Jurisdiction and Venue

If the dispute cannot be resolved amicably or through mediation, it shall be submitted to the exclusive jurisdiction of the competent courts of the Republic of Cyprus. Each party irrevocably submits to the jurisdiction of these courts and waives any objection to proceedings on the grounds of forum nonconveniens or any other basis.

11.5.Injunctive Relief

Notwithstanding the foregoing, the Company shall have the right to seek injunctive or other equitable relief in any jurisdiction where necessary to protect its intellectual property, confidential information, or proprietary rights.

11.6.Legal Costs

Each party shall bear its own legal costs and expenses incurred in connection with any dispute resolution proceedings unless otherwise determined by the court or agreed upon by the parties.

12Changes to these Terms and Conditions

12.1.Right to Modify

We reserve the right, at our sole discretion, to modify, amend, or replace these Terms and Conditions at any time. Any changes made will be posted on this page, and it is your responsibility to review this page periodically to stay informed of any updates. These changes will be binding on you once they are published.

12.2.Acceptance of Changes

By continuing to access or use Our Services after the changes have been made, you signify your acceptance of the revised Terms and Conditions. If you do not agree with any of the changes, in whole or in part, you must immediately cease using the website and Services.

13Contact Us

If you have any questions or concerns regarding these Terms and Conditions or any other matter related to our Site and Services, please contact us at:

Email: support@releaseasap.com

Mailing Address: Konstantinoupoleos, 24, MAZOTOS HILLS4, Flat/Office 103, Mazotos, 7577, Larnaca, Cyprus

We will make every reasonable effort to respond to your inquiry as soon as possible.